Politique de Remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@prymal.co.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related question at support@prymal.co.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom products (special orders or personalized items)
- Personal care goods (beauty products, hygiene-related items)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about your specific item.
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return your item, and once accepted, place a new order.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be unused, in original packaging, with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at support@prymal.co.
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